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From209US$ /night
Check-in
21Apr2025Select date
Check-out
22Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Carr Federal Chetumal - Puerto Juarez, Kantenah, Mx, Akumal, Mexico, 77710
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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Bungalow Adults only
Max:
2 persons
625 sq. feet 
Bed options:
1 King Size Bed
Lake view
Shower
Coffee machine
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Junior Suite
Max:
3 persons
575 sq. feet 
Bed options:
1 King Size Bed
Garden view
Shower
Coffee machine
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Queen Suite
Max:
3 persons
735 sq. feet 
Bed options:
1 King Size Bed
Garden view
Shower
Coffee machine
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Price and Room Availability

Check availability and prices for your dates now!


Getting around

Comprehensive guide to transport options for seamless travel

City Center
Akumal 3.5 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 19.0 mi
Cancun (CUN) 53.6 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences
What’s included

General

  • Non-smoking rooms
  • Internet access
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Baggage storage
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness center
  • Wind surfing
  • Diving
  • Snorkeling
  • Canoeing
  • Tennis court
  • Pool tables
  • Darts
  • Table tennis
  • Mini golf
  • Archery
  • Aerobics

Services

  • Valet parking
  • Room service
  • Housekeeping
  • Car rental
  • Laundry
  • Tours/Ticket assistance
  • Grocery shopping service
  • Welcome drink

Dining

  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Dinner

Business

  • Business center
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Children's buffet
  • Board games
  • Children's pool
  • Water slides
  • Children's play area
  • Toys
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Aqua park
  • Karaoke
  • Live entertainment
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa & wellness center
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Facial
  • Treatment room
  • Beauty treatment
  • Massage
  • Public Bath
  • Shallow end

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Carr Federal Chetumal - Puerto Juarez, Kantenah, Mx, Akumal, Mexico, 77710
Map view
Carr Federal Chetumal - Puerto Juarez, Kantenah, Mx, Akumal, Mexico, 77710
Nearby
Kantenah Bay
500 ft
Restaurants
El Gaucho
900 ft
Carretera Chetumal-Puerto Juarez Km
La Adelita
1200 ft
Carretera Chetumal-Puerto Juarez Km

Reviews and Ratings

Reviews from guests about their experience.
84%
loved their spa retreat and can’t wait to return.
8.4/10
Great
Rooms
8.4
Location
8.2
Service
9.5
Dining
8.6
Guest reviews
8.4/10
based on 5 reviews
7.1
7.1/10 based on 47 reviews
Taylor
United Kingdom, December  2024
7.8/10

I had an amazing stay at this hotel, enjoying the lush grounds and fabulous dining options. The service was friendly, and we had easy access to the pools. However, the rocky beach made swimming challenging, and some parts of the resort required quite a bit of walking. Overall, I found great value, but not without a few hiccups.

Rooms
9.0
We were pleasantly surprised by the spaciousness of our room, which provided more than enough space for the two of us.
Service
8.0
The service was courteous and helpful, with staff ensuring we had everything we needed for a memorable vacation.
Location
7.0
The extensive grounds were beautiful and made for lovely morning walks, but I found myself doing a lot of walking to navigate between different areas.
Dining
8.0
The dining options were varied and generally very good, especially the a la carte restaurants. However, some places had long waits, which could be frustrating.
Facilities
7.0
The pools were well-maintained and offered a great atmosphere for relaxation. However, the lazy river could use some improvement.
Hudson
United Kingdom, December  2024
9.2/10

Overall, my stay at the resort was absolutely delightful! The location is stunning, effectively bringing the charm of the jungle to life with lush greenery and wildlife. The service was top-notch, making the experience feel very welcoming. The only downsides were a bit of a challenge finding my way around the large premises initially and a minor lack of fresh green vegetables in the dining options. Still, I loved my time there and would definitely consider returning.

Rooms
9.0
The rooms we stayed in were spacious and impeccably clean, providing a comforting retreat after a day of exploring.
Service
10.0
Every staff member I encountered was genuinely friendly and eager to help, which made the experience feel extra special.
Location
10.0
Nestled in the heart of lush greenery, the location feels like a serene jungle getaway, complete with beautiful wildlife.
Dining
8.0
Dining options were plentiful, especially the a la carte restaurants, though I found the buffet could use a bit more variety in fresh veggies.
Facilities
9.0
The resort boasts impressive facilities, with large pools and plenty of activities to keep everyone entertained.
Jack
United Kingdom, December  2024
8.6/10

I had a fantastic stay at this hotel, with stunning rooms and a beautiful resort ambiance. The service was superb, and the variety in dining options kept things interesting. However, I did experience a few frustrations with the location and some minor room issues. Overall, it was a great value, and I would definitely recommend it to others.

Rooms
8.0
Our upgraded room in the White Sands section was wonderful and enormous, but I initially had some issues with the air conditioning and some dated features.
Service
10.0
The staff were incredibly kind and worked tirelessly to ensure all our needs were met, making our stay very enjoyable.
Location
7.0
The resort is in a nice spot, but it's a bit of a trek to nearby towns, which can be inconvenient if you're looking for local exploration.
Dining
9.0
Dining options were excellent, with a wide variety that catered to all tastes, though some meals did get repetitive over time.
Facilities
9.0
The pools were amazing and well-maintained, providing a serene escape, especially the adults-only area.
Patrick
United Kingdom, December  2024
8.4/10

I had an incredible time at the resort, which is absolutely beautiful and impeccably maintained. The staff were genuinely friendly and engaging, making our stay even more enjoyable. However, the layout of the rooms could use a bit more privacy, and the Wi-Fi wasn't reliable throughout the property. Overall, the experience was fantastic, and the range of activities kept us entertained throughout our visit.

Rooms
8.0
The room was spacious and clean, although the layout lacked privacy since the bathroom was integrated with the sleeping area.
Service
10.0
The service was top-notch, with attentive staff who always seemed eager to help. They truly enhanced our vacation experience.
Location
8.0
The resort is expansive and lovely, though it requires quite a bit of walking to navigate. The shuttle service helped, but expect to get your steps in.
Dining
9.0
The variety of dining options was impressive, with delicious meals at every restaurant. However, the labeling for vegetarian options could be improved.
Facilities
7.0
The facilities were excellent, with multiple pools and numerous activities available, though the closure time for the pools was a disappointment.
Henry
United Kingdom, November  2024
8.8/10

My stay at the Grand Palladium White Sands was absolutely breathtaking! The resort is pristine and the staff genuinely made me feel welcome. I loved the variety and quality of food options available, and the pool area was a haven of relaxation. One downside was the beach's seaweed issue, but the staff did their best to keep it clean. Overall, this resort offers an incredible experience that I would gladly repeat.

Rooms
8.0
The room was clean and spacious, featuring a lovely balcony and complimentary champagne upon arrival. However, I noticed a slight musty smell that was likely due to the mosquito spray used. Still, it was perfectly fine for our stay.
Service
Location
9.0
The location of the resort is fantastic, with easy access to beautiful beaches and lush surroundings, but swimming required some caution due to rocky areas in certain spots.
Dining
9.0
Dining was a highlight of my stay. The food options were diverse, and every meal I had was delicious, though I noticed some dishes could have been served warmer. The various a la carte restaurants elevated the dining experience.
Facilities
9.0
The resort's facilities, especially the pool area, were delightful and well-maintained. The opportunity to seamlessly move around the complex via golf carts made everything accessible.
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Check-in
21Apr2025Select date
Check-out
22Apr2025Select date
Rooms and Guests2 Guests, 1 Room